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Order Profile Management
Simplified order management
63

Different types of E2E order profiles cutting across myriad IT systems

52

AUT (Application Under Test) integrated to enable one system of truth for data

36%

QE Productivity increase as diagnosis and issue resolution was faster

Introduction

This application is a single system of reference for a large PC manufacturer to diagnose and act on “order flow” bottle-necks in an heterogeneous app ecosystem. It enables the IT teams to validate new orders, recognize failure patterns & test vulnerabilities first in-hand.

Challenge

- Design a dashboard to track different types of order profiles across different applications in a given test environment

- Showcase actionable metrics with bizops context when profiling a particular order type

- Design a feature where the user can run multiple order profiles at a given time for testing

- Unravel the complexity around order type, SKU type, application dependencies, status changes and localization of the order issue.

Perceive
Solving the data puzzle

We collaborated with the tech teams to run through the application to understand the intricacies of the order journey. We also, observed multiple applications to note numerous statuses of the order and captured the data attributes for the same.



- Customer interviews and Surveys

- Personas acting on the system

- Brainstorming on the areas where usabality has to be improved

- Entire flow of the order process

Perceive
Solving the data puzzle

We collaborated with the tech teams to run through the application to understand the intricacies of the order journey. We also, observed multiple applications to note numerous statuses of the order and captured the data attributes for the same.



- Customer interviews and Surveys

- Personas acting on the system

- Brainstorming on the areas where usabality has to be improved

- Entire flow of the order process

Output

We created user journey maps to nail down process and capture data attributes of different types of order profiles.
Adapt
Designing the digital journey of an order.

Our design wireframe helped us establish a platform for us to go back & forth on the visual ideas with our users. We worked on multiple approaches for visual representations to crack the optimal design.



Output

We were able to come up with following solutions for our customers:

Adapt
Designing the digital journey of an order.

Our design wireframe helped us establish a platform for us to go back & forth on the visual ideas with our users. We worked on multiple approaches for visual representations to crack the optimal design.



Output

We were able to come up with following solutions for our customers:

Unlocking clear and simple navigation

- We used primary and secondary menu and accordion approach to progressively disclose data. Attributes such as: batch status and order stages were captured here.
- The primary navigation is a side bar showcasing modules of order profiles, configuration and user management.
- The secondary menu hosts drop downs to select environments, releases and batches
- Additionally, metrics were added to indicate which screen the user is in and the type of data being shown
Progressive disclosure of information

- We used components such as: drop downs and filters to bifurcate high level data and to bring right context to the user. Attributes like: environments and releases were captured here
- Primary landing screens were designed in a way where the user can select individual batches to run
- The screens displayed complete drill down of the order profile status and the subsequent test statuses across multiple applications
Design

Our design wireframe helped us establish a platform for us to go back & forth on the visual ideas with our users. We worked on multiple approaches in terms of visual representations to crack the optimal design.
Evolve
Testing our efforts

We carried out extensive user testing both on the prototype and during the development phase, to recheck our screen flows. Multiple iterations were done to optimize the design in consecutive sprints.


Evolve
Testing our efforts

We carried out extensive user testing both on the prototype and during the development phase, to recheck our screen flows. Multiple iterations were done to optimize the design in consecutive sprints.

470+

Quality engineers across the globe onboarded into the system

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