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Enigma
Root cause application failures in a single click
Introduction

An engineering SaaS product for IT driven companies, to localize, detect & fix errors instantly ensuring high availability & reliability of their products & services to their customers.

Challenge


Design a high velocity system for enterprise users to monitor & action production incidents. We had to consider the following aspects while designing this workload intensive systems:

Scalability


Design for a massive user base and subsequent influx of terabytes of data and exceptions.

Infrastructure


Creating interactions for an engineering team to map virtual environments to real-time cluster environments.

Insights


Design a birds eye view for the entire application set configured and monitored simultaneously, drive call to action on the real-time incidents.

Navigation


Provide interactive and optimized navigation for the users to perform required action.

Perceive
Stepping into the shoes of a developer

Working with the tech teams, we learnt how to re-invent design principles and apply for high performing teams that innovate continuously.



- We created standard operating procedures of engineering functions

- Understood dependencies of multi-system for log analysis

- Learnt lean principles & queue

- Did some competitive bench mark for analysis

- Able to identify commonalities & eliminate redundancy in the workflow process

Perceive
Stepping into the shoes of a developer

Working with the tech teams, we learnt how to re-invent design principles and apply for high performing teams that innovate continuously.



- We created standard operating procedures of engineering functions

- Understood dependencies of multi-system for log analysis

- Learnt lean principles & queue

- Did some competitive bench mark for analysis

- Able to identify commonalities & eliminate redundancy in the workflow process

Output

In this phase, we understood the user personas and complexities involved in designing an enterprise level, realtime monitoring tool.
Adapt
Designing for better scale and maneuverability

We blended with the tech team and introduced an interactive & iterative design model to deliver, what they needed.



Output

We were able to come up with the following solutions for our customers:

Adapt
Designing for better scale and maneuverability

We blended with the tech team and introduced an interactive & iterative design model to deliver, what they needed.



Output

We were able to come up with the following solutions for our customers:

Dissecting data for systemic design

- We created concepts to modualrize and associate relevant functions
- Integration workbench - to configure disparate systems into our product for log analysis.
- Engineering Workbench - to build infrastructure topology and label environments
- Workspace modules to group multi variate work environments for monitoring
- Dashboards for birds eye view of the system functions and alarm incidents
Giving user insights

- Workflow insights, for navigating through the incidents and mitigate the problem
- Data driven dashboards and actionable metrics
- Help the support teams to take corrective actions instantly
Design

- Simple and context driven screens
- 2 to 3 click call to actions
- Workflow orchestration for easy transitions and context switching
- Light-weight menus & search options
Evolve
Design with iteration

We were able to achieve the desired outcome at the end, delivering intuitive screens for the product that is high velocity and data intensive


- User testing became crucial in understanding the use cases
- We created wireframes to systematically iterate the data displayed on each screen, the user flow and the user experience
- Additionally, we took up the heat map analysis to screen users behavior. We took into account the click, scroll and the navigation aspects
Evolve
Design with iteration

We were able to achieve the desired outcome at the end, delivering intuitive screens for the product that is high velocity and data intensive


- User testing became crucial in understanding the use cases
- We created wireframes to systematically iterate the data displayed on each screen, the user flow and the user experience
- Additionally, we took up the heat map analysis to screen users behavior. We took into account the click, scroll and the navigation aspects

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